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be the force behind the broadband evolution
The UK business broadband market is evolving and the opportunity for Communications Providers (CPs) has never been greater. Businesses are actively seeking faster, more reliable connectivity and better value. The urgency is clear: 71% of business leaders say poor broadband harms operations, and the average employee loses 38 hours a year due to connectivity issues.
Thankfully, the barriers to switching are coming down. Simplified processes, clearer requirements and reduced risk of disruption are making it easier than ever for businesses to move to better services with confidence. This shift is unlocking growth, fueling competition and driving innovation across the broadband sector. For CPs ready to lead, the moment is now. With proven expertise, innovative solutions and commitment to seamless connectivity, iconectiv UK is ready to help break down barriers, simplify switching and accelerate growth in the new era of broadband competition.
built for business success: TOTSCo and CSF ready
In the UK, business broadband switching can follow two key architectural approaches.
- Single destination model through TOTSCo
- Distributed model via the Connected Service Framework (CSF), as outlined in the Gaining Provider Led Business (GPLB) process
As a trusted Managed Access Provider (MAP), iconectiv supports both models, offering the flexibility and expertise CPs need to align with their business strategy and operational goals. CPs rely on iconectiv’s Managed Access Gateway (MAG) platform to simplify and accelerate the switching process. By enabling real-time coordination between gaining and losing providers, iconectiv delivers a seamless, efficient experience that results in reduced errors, lower costs and improved business outcomes.
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here’s how we help you win:
As a global leader in switching and porting software platforms and registries, iconectiv powers billions of secure, reliable transactions for governments, regulators, and CPs worldwide. The iconectiv team of seasoned, responsive experts is dedicated to delivering cost-effective, scalable switching solutions that simplify complexity and drive operational excellence. With iconectiv, businesses can:
- Accelerate Revenue – Onboard new customers faster with fewer errors, so billing starts sooner
- Reduce Costs – Cut CapEx and OpEx by automating switching and eliminating costly in-house tools
- Ensure Compliance– Rely on a team with deep knowledge of Ofcom regulations
- Streamline Operations – Improve identity verification, right-to-cancel clarity, and request validation
- Integrate Seamlessly – Use standardized protocols to connect with back-end systems
- Enhance Customer Experience – Minimize friction with automated, reliable switching
- Be Switching Model Agnostic – Supports both TOTSCo and GPLB approaches
- Receive End-to-End Support – From onboarding to testing and launch, get the help needed to stay on track and on time
supports all switching approaches
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seamless switching for every communications provider, every time
To simplify commercial broadband switching for Communications Providers (CPs) of all sizes, iconectiv offers robust support for both the TOTSCO single destination architecture and the GPLB distributed architecture. These flexible, scalable solutions give CPs the freedom to choose the model that best aligns with their operational strategy. This enables efficient customer transitions, helps drive business growth and keeps the focus on delivering exceptional service.
technical
- UK cloud-based, high-availability, multi-tenant platform (production, disaster recovery and test environments included)
- Interfaces to residential and business switching services
- Security, data protection, business continuity and disaster recovery plans
- Reporting data to track and monitor switching trends online or via download
- REST API and GUI used simultaneously for Gaining Retail Communications Provider (GRCP) or Losing Retail
- Communications Provider (LRCP) messages
- Secure File Transfer Protocol (SFTP) uploads for match data
- Secure REST API for CRM/BSS integration (Interface Specification Documentation included) and/or web-based GUI
- Self-service for user creation and management
- Supports GPLB Multi-Switch Request processing
- SMS and/or email notification alerts for LRCP messages
compliance
- 100% complaint with Ofcom regulations
- Compliance with industry performance requirements and security protocols
- Compliance with LRCP switch matching validations
- Keeps current with the industry process requirements
support
- 24x7 platform operations and monitoring
- Communications Provider User Documentation
- Experienced customer support staff available for switching queries
- REST API to CRM/BSS integration
- Program Management support
- Provides Test Plan and leads, manages and supports testing
- Simplifies billing by paying all TOTSCo OTS Hub charges
- Consolidates MAP and User Agreement into one, obtains RCPID *for TOTSCo only
- Single point of contact for all Contractual and Billing queries *for TOTSCo only
- Onboards Communications Provider *for TOTSCo only
TruOps Switching residential MAP solution and integration
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