Privacy Policy

This Privacy Policy sets forth how iconectiv entities as further detailed at the end of this Policy ("iconectiv,” "we," "us," or "our") may collect information about you in the course of providing our services and operating our business.
In particular, we may collect, receive, and/or process information about you:

during your visit to this website (www.iconectiv.com) or other websites or platforms controlled by iconectiv that direct visitors to this Privacy Policy (collectively, the “Site”),
when as an end user of one of our customers (“Customers”) we receive your information in the course of providing our products and services to such Customer, e.g. in the areas of network and operations management, numbering, B2C communications and fraud prevention (collectively the “Services”),
when you are or work for one of our Customers,
when you otherwise communicate or interact with iconectiv in person or electronically.

Our Privacy Policy concerns the information we collect and how that information may be used, disclosed, transferred, retained or otherwise processed. By visiting our Site, using our Services, or by otherwise interacting with us online or offline, you are agreeing to the terms of this Privacy Policy and the legal terms contained at https://iconectiv.com/legal.

Where we receive your information from a Customer, then iconectiv acts as a data processor or service provider and that Customer acts as the data controller or business and is responsible for providing you with information about their data processing, the legal basis for their processing, how they share your information, and your legal rights. We will assist where permitted and appropriate, but may normally need to pass any inquiries or requests on to the relevant Customer.

European Area Individuals

Individuals located in the member states of the European Union and the European Economic Area, Switzerland and the United Kingdom (the “European Area”) should also review our General Data Protection Regulation (“GDPR”) Privacy Notice for additional details regarding their specific rights, remedies, and related information.

State of California Residents

Individuals who reside in the State of California should review the Privacy Notice for California Residents. You may have additional rights under California law.

The Information We Collect

Information You Provide

When you access the Site, you may be required to register first in order to receive more information regarding our Services. When you register, we will request certain business information, including your name, title, business address, and business email address. This information will enable us and authorised third parties with whom we share the information to contact you regarding the Services and provide us with aggregate business entity information that we use to improve the Services and the Site for all users.

We may, from time to time, request additional personal information for purposes such as the provision of the Services, customer service, network management, surveys, offers of related services, and other marketing or exchanges of information.

Where we receive your information from a Customer, then that Customer will inform you of the types of information they collect and process.

We may use a third-party to process payments for our Services. The payment processor may collect or receive your personal information (such as credit card number and billing address) for the sole purpose of processing transactions. All payment processors will be bound to maintain your personal information in a secure environment, keep it confidential and not use or disclose such information for any other purpose.

Information Collected Automatically

We collect information about all users of our Site and Services, such as the areas users visit most frequently, and the Services accessed most often. We automatically log IP addresses, session sources, and other data, which tracks users' access to the Site. We analyse these logs in order to understand aggregate user behaviour as well as for system performance monitoring. These logs are analysed for the overall, aggregate trends they reveal about our users, not for individual behaviours.

We also collect information automatically through cookies. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain information that allows a web site to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read other data off your device or read cookie files created by other sites. We use cookies to tell when a user is a repeat visitor and to let us know how the user found the site. They also allow us to automatically link users to their personalised accounts. When you create an account, for certain of our Services, we use a cookie to store a unique, random code. We only use this code to identify you anonymously in our database and to track the pages you visit on our Site. This helps us better understand and improve areas of the Site that our users find valuable.

If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. Though some of the Services require the use of cookies, visitors to the Site always have the option of disabling cookies via their browser preferences. You can refuse cookies by turning them off in your browser. However, if you disable or delete cookies some or all of the Services provided via the Site may not be available or work properly.

Information from Third-Party Analytics Providers

We may also use one or more third–party analytics services to evaluate your use of our Site by collecting information and compiling reports on activity (based on collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs and other similar usage data) and analysing performance metrics. These third parties use cookies and other technologies to help collect, analyse, and provide us reports or other data. Please be advised that if you reject or delete cookies or opt out of any service, you may not be able to use the full functionality of the Site.
By accessing and using our Site, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.
As an example, for Google Analytics, please visit: https://www.google.com/analytics for more information on their activities, including how to opt out from certain data collection.

How We Use the Information We Collect

We may use your information that we collect and/or receive, including personal information, for the following purposes:
(i) To investigate and to manage enquiries, disputes and legal proceedings,
(ii) Comply with court orders, mandatory dispute resolution determinations and mandatory government authority or law enforcement orders or directions,
(iii) as described to you when collecting your personal information or as otherwise permissible under applicable law,
(iv) To evaluate or consummate a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information, including personal information, is among the assets transferred,
(v) To provide, operate, maintain, manage and improve the Site and the Services,
(vi) to research, develop and improve existing and new products, technologies, and services,
(vii) To provide information and training to Customers, suppliers, and retailers about existing and new products and services of iconectiv, including the use of such products and the Services,
(viii) To process requests, purchases, transactions, and payments and prevent transactional fraud,
(ix) To review and assess market trends and activities impacting the business of iconectiv,
(x) To monitor and troubleshoot errors and incidents and to provide support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses,
(xi) To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity,
(xii) To optimise your experience with the Site and the Services, including to recognise you when you return to our Site and to store information about your preferences,
(xiii) To enhance the security of our Site and Services,
(xiv) To enable us to receive and manage products and services we may purchase from you (including supplier due diligence, payment, expense reporting and financial audits),
(xv) To advertise and market the Site and the Services, and to otherwise provide you with information about the Site and the Services,
(xvi) To send email alerts (including marketing emails) about our Site and Services such as service announcements and administrative messages,
(xvii) To measure and analyse the Site and Services usage including traffic to the Site and through the Services, and
(xviii) To administer or enforce our rights under an agreement or otherwise protect iconectiv and its rights.

Retention of Personal Information

We keep your personal information for no longer than necessary for the purposes for which the personal information is collected and processed, and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights. At all times your personal information is subject to the protections set forth in this Privacy Policy. After the applicable time periods expire, we may either delete your personal information or retain it in a form such that it does not identify you personally.
Where we receive your personal information from a Customer, then we may retain such information for as long as required under our Services agreement with that Customer, or in accordance with their instructions and retention policies.

Disclosure To Third Parties

We may disclose your personal information to third parties in accordance with this Privacy Policy. For example, we may disclose your personal information to service providers to perform certain business-related services but only to the extent needed to enable them to provide such services; to promotional and marketing partners; to our affiliates, parent and subsidiary companies; to public authorities as required by applicable laws; to the surviving entity in the case of a merger, dissolution, reorganisation or similar corporate event; and to the relevant Customer where your information is collected or processed as part of our Services provided to them. Such Services may also require us to provide your information to other third parties, as instructed by each Customer, such as to their other service providers or other third parties such as public authorities or industry platforms.

Opt-out for Direct Marketing; Email Management

If you have a direct relationship with us, you may opt out at any time from the use of your personal information for direct marketing purposes and/or the transfer of your personal information to third parties for direct marketing purposes by clicking on the “Unsubscribe” link located on the bottom of any iconectiv marketing email and following the instructions found on the page to which the link takes you. You may also opt out at any time from such use by filling in the form on https://iconectiv.com/unsubscribe, provided, however, that you may be required to provide sufficient information that allows us to reasonably verify you are theperson, or are an authorised representative of such person, about whom we collected such personal information. Please allow us a reasonable time to process your request.

We reserve the right to send users email related to business practices and systems operations, such as outage notifications and quota warnings, even if the user has opted out of promotional mailings.

Where we receive your information from a Customer, then you should contact that Customer in order to manage your marketing and email preferences. Any service or operational messages that we may be required to send in connection with our Services provided to such Customers will not be affected.

How we protect your information

iconectiv takes the security and privacy of your personal information very seriously. Accordingly, we implement reasonable security measures designed to protect your personal information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with whom we may share your information (as permitted herein), nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet. In particular, e-mail sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

Where we receive your information from a Customer, then they are primarily responsible for security matters, and will require us to implement security measures in accordance with our Services agreement with them and the laws and regulations that apply to their activities.

We appreciate your feedback and suggestions. Our goal is to provide all our Customers with high quality services. Our ability to freely evaluate and, if appropriate, implement ideas and information improves the online experience for all users. Therefore, any information, feedback, data, questions, comments, suggestions, or any other material, submitted to us, whether solicited or unsolicited, regarding our software, Site, Services, or technology shall be deemed non-confidential. By providing any such material, you grant us an unrestricted, irrevocable, royalty-free, and perpetual right to freely, reproduce, use, disclose, modify, perform, publish, translate, create derivative works from, distribute, and display any such information, without limitation, for any and all commercial and non-commercial purposes. We are free to use any ideas, concepts or techniques contained in this response for any purpose whatsoever including, but not limited to, developing, manufacturing, and marketing products incorporating such ideas, concepts or techniques.

Children

Our Services are intended exclusively for professionals and we do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide personal information without their parents’ or legal guardians’ permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us at Privacy@iconectiv.com, and we will endeavour to delete that information from our databases.

Do not track

iconectiv does not respond to “Do Not Track” settings or other related mechanisms at this time.

External websites

The Site may contain links to third-party websites. These third-party websites may collect information about you if you click on a link and may automatically record information about your browsing behaviour every time you visit a site. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

Changes to this Privacy Policy

This Privacy Policy is effective as of the date of the Last Update stated at the top of the policy. We may change this Privacy Policy from time to time with or without notice to you. By visiting the Site, using our Services, or by otherwise interacting with iconectiv in person or electronically after we make any such changes to this Privacy Policy, you are deemed to have been informed of such changes. Please be aware that, to the extent permitted by applicable law, and without prejudice to the foregoing, our use of your personal information is governed by the Privacy Policy in current effect. Please refer back to this Privacy Policy on a regular basis.

Contact

If you have any questions or for more information about our Privacy Policy including our GDPR Notice and the practices set forth in them, please contact the relevant iconectiv entity, which may also be the data controller, or data processor for our Customers, in the relevant region, as follows:

(1) For the Site, and Services provided in the US:

iconectiv, LLC
Attention: Legal Department
Address: 100 Somerset Corp. Boulevard
Bridgewater, NJ 08807, USA
Email: privacy@iconectiv.com

(2) For Services provided in the European Economic Area (and as local representative for iconectiv, LLC):

iconectiv Europe Limited
Attention: Legal Department
Address: Trinity House, Ranelagh, Dublin 6, Ireland, 662835
Email: privacy@iconectiv.com

(3) For Services provided in the United Kingdom (and as local representative for iconectiv, LLC):

iconectiv UK Limited
Attention: Legal Department
Address: 4th Floor, Portwall Place, Portwall Lane, Bristol, BS1 6NA, United Kingdom
Email: privacy@iconectiv.com